- +Can I claim back the cost of my podiatry/chiropody appointment via a health plan I pay into?
- We can provide you with a receipt so that you can claim back all or a proportion of your treatment through your health plan provider . However, the treatment/consultation must be paid for by the patient on the day or in advance. Our clinic DOES NOT deal with companies or plan providers that require Foot Centric to claim back the cost of the treatment through them.
- +Do you offer a nail cutting only price?
- In the world of podiatry/chiropody there is no such thing as a simple nail trim. Most of our patients seek us out for nail care services because their nails are thickened or have become a difficult shape to manage. Sometimes patients see a chiropodist because they can’t reach their feet any more or because they have a complex underlying medical condition.
Irrespective of the reason, we know from experience that this still requires the same level of expertise, knowledge and professionalism and takes the same amount of time, if not longer in some instances.
As health and medical practitioners we also often flag other medical issues during routine podiatry appointments, therefore, all of our nail care services fall under our normal podiatry treatment fee.
We will never compromise on the level of service and cleanliness we offer, this includes using a fresh set of sterile instruments on every client regardless of the complexity of their treatment, therefore, to maintain our standards we make no exceptions to our fairly priced fees.
- +What’s the difference between a chiropodist and a podiatrist?
- This question crops up a lot. In short, they are both exactly the same, podiatrists and chiropodists are qualified to the same level. Podiatrist is a term that is widely used in America and has more recently been adopted in the UK. To use the title Chiropodist or Podiatrist, the clinician must be HCPC registered and hold a degree in podiatry or a diploma in chiropody.
- +Do new patients pay in advance?
Yes. New patient appointments are paid at the time of booking.
All new patient appointments are non-refundable once booked, regardless of notice or reason for cancellation.
We may allow one appointment change on a goodwill basis only if at least 48 hours’ notice is given, subject to availability within normal clinic hours.
Please note that any alternative appointment is not guaranteed. If a change is requested and no suitable alternative is available, or offered times are not suitable, the original booking remains non-refundable.
Availability is limited and appointments are often booked several months in advance.
We do not offer evening or weekend appointments.
- +What is your cancellation policy?
All appointments are non-refundable once booked.
If an appointment is cancelled or changed with less than 48 hours’ notice, the full fee remains payable.
One appointment change may be offered with at least 48 hours’ notice, subject to availability within normal clinic hours.
Where availability cannot be accommodated, this does not create eligibility for a refund.
Frequent cancellations or changes may result in discharge from the practice.
- +Do reasons for cancellation make a difference?
No. The reason for cancellation does not affect the policy.
This includes illness, childcare, work commitments, travel issues, weather conditions, or emergencies.
All appointments are treated under the same terms.
- +Can I cancel or change outside working hours?
No. Requests made outside working hours, including evenings and weekends, are not processed.
Emails sent outside working hours will be handled during normal clinic hours.
- +Can I book or attend without an appointment?
No. This is an appointment-only clinic.
We do not accept walk-in enquiries, in-person bookings, or appointment changes at the clinic.
All contact must be made during working hours via telephone or standard communication channels.
- +What happens if I arrive early?
We are unable to accommodate early arrivals.
The waiting area is not available before your allocated time and entry will only be granted at your appointment time.
- +Why is the clinic door locked?
The clinic operates without reception cover and the door remains locked at all times during treatment sessions.
Please do not push or force the door as this may cause damage.
- +Do you offer home visits?
No. We are a clinic-based service only and do not offer home visits.
Patients who are unable to attend the clinic will need to make their own arrangements.
- +What conditions do you treat?
We provide routine podiatry care only, focusing on common nail and skin conditions, including:
- Corns and callus
- Nail cutting and maintenance
- Thickened or difficult-to-manage nails
- Ingrown toenails
- Verruca care and advice
- Fungal nail advice and management
- Athletes foot advice and management
- Diabetic foot checks
What we do not treat
We do not provide biomechanical or musculoskeletal assessment or treatment. This includes:
- Heel pain (including plantar fasciitis)
- Arch, tendon, or joint-related foot pain
- Arthritis-related foot pain
- General foot, ankle, or leg pain where there is no nail or skin cause
These conditions require a musculoskeletal or biomechanical assessment, which is outside the scope of this service.
Important before booking
Appointments are strictly for routine podiatry concerns as listed above.
If you attend with a concern outside of this scope, I may not be able to assess or treat the issue. In these cases, the appointment time is still chargeable, as it has been reserved specifically for your care.
Where appropriate, you will be advised on the most suitable type of clinician or service to support your condition.
